Privacy & Cookies Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US and UK privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

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What this Policy covers

The data controller is Savzz Group Limited (referred to in this policy as “we” or “us”). Contact details for us are listed at the end of this privacy policy. We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this privacy policy (“Privacy Policy”), which:

    • Sets out the types of personal data that we collect.
    • Explains the reasons why we use the data we collect.
    • Explains when and why we share personal data with other organisations; and
    • Explains the rights and choices you have when it comes to your personal data.

This privacy policy applies to you if you use our services (referred to in this Privacy Policy as “Services”).

Using our Services means:

    • Being a member of the Savzz website; or
    • Using any website that this policy is posted.
    • This Policy also applies if you contact us or we contact you about our Services.
    • Our website may contains links to other websites operated by other organisations that have their own privacy policies. Please make sure you read the terms and conditions and privacy policy carefully before providing any personal data on a website as we do not accept any responsibility or liability for websites of other organisations.

Personal data we collect

This section tells you what personal data we may collect from you when you use our Services and what other personal data we may receive from other sources.

When you register for our Services, you may provide us with:

    • Your personal details, including your email addresses, and date of birth.
    • If, when providing your date of birth, we see that you are under 16 years of age, you will not be permitted to use the Savzz service as we do not allow children to participate in the programme.
    • Your account login details, including the username and the password that you have chosen.

Savzz allows you to sign-in via a third-party service, such as Facebook. If you choose to sign-in via a third-party app, you will be presented with a dialog box which will request your permission to allow us to access your personal information (e.g. your full name, date of birth, email address and any other information you have made publicly accessible)

When you browse our Website, we may collect:

    • Information about your online purchases (for example, when and where you bought and how much you spent).
    • Information about your online browsing behaviour on our Website and information about when you click on one of our adverts (including those shown on other organisations’ websites such as Facebook).
    • Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers).

When you use Savzz we may collect:

    • Transaction information for purchases made through our website, including the online purchase and which partner retailers you use voucher codes with; or

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

    • Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media.
    • Details of the emails and other digital communications we send to you that you open, including any links in them that you click on.
    • Your feedback and contributions to member surveys and questionnaires.

How and why we use personal data

This section explains in detail how and why we use personal data. We obtain, hold, use and disclose personal data for the following broad purposes:

    • Make our services available to you.
    • Manage and improve our day-to-day operations.
    • Personalise your Savzz experience.
    • Contact and interact with you.

We process personal data for the running of the service and the legal basis in which we do so is consent.

Make our Services available to you, includes

    • Managing your Savzz account that you hold with us
      We need to process your personal data for administration of Savzz and the provision of our services, which is necessary for the legitimate interests of our business. This includes that we may contact you for reasons related to the Savzz service you have signed up for (e.g. to provide you with password reminders, to verify your email address belongs to you, to notify you if the service is suspended for maintenance, to notify you of updates to our Privacy Policy, Cookies Policy or Terms of Use.
    • The basis for this processing is to perform the contract with you related to these activities and services which is formed when you register to using Savzz and our services.
    • If you have opted into receiving marketing communications (newsletters and emails on offers and deals), we need to process your personal data so that you receive our communications. Opting out of future communications can be done at any time from the email you receive.

Manage and improve our day-to-day operations, includes:

    • Managing and improving our website.
      We use cookies and similar technologies on our website to improve your member experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our website. You can disable other cookies but this may affect your member experience. For more information about cookies and how you can disable them, see the cookies and similar technologies section of Wikipedia. We also use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing the services from the UK or not.
    • Developing and improving our services, information technology systems, know-how and the way we communicate with you. We rely on the use of personal data to carry out market research and internal research and development, as well as to make improvements to our information technology systems (including security), our website and services. This allows us to serve you better as a member.
    • Detecting and preventing fraud or other crime. It is important for us to monitor how our Services are used in order to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.

Personalise your Savzz experience, includes:

    • Providing you with personalised offers and services.
      Looking at your browsing behaviour and purchases allows us to personalise our offers and services for you. This helps us meet your needs as a member
    • Providing you with relevant marketing communications (including by email, and online advertising), relating to our services, and those of our Retail Partners. As part of this, online advertising may be displayed on the Savzz website and on other organisations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and Retail Partners.
      We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to services we offer, so that we can offer you services that better meet your needs as a member.
    • You can change your marketing choices, at any time after registering an account with us. To change your preferences for marketing communications, visit the Account section of our website at any time.

Contact and interaction with you, includes:

    • Contacting you about our Services, for example by email or by responding to social media posts that you have directed at us
      We want to serve you better as a member so we use personal data to provide clarification or assistance in response to your communications.
    • Managing promotions and competitions you take part in, including those we run with our Retail Partners.
      We need to process your personal data so that we can manage the promotions and competitions you choose to enter.
    • Conducting member surveys, questionnaires and other market research activities, either carried out by Savzz or by other organisations on our behalf.
      We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in this. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our Services.
    • We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with Savzz. If you delete your Savzz account, your personal information is deleted without undue delay, and the remaining information is anonymised for analytical purposes only. For further information about deleting your Savzz account, login to your account.

Sharing personal data with Retail Partners

This section explains how and why we share personal data with Retail Partners.

When we share personal data with these companies, we require them to keep it safe, and they must not use your personal data for their own marketing purposes. We work with a number of Retail Partners who;

    • Offer our services.
    • We only share personal data that enable our Retail Partners to provide their services.

Sharing personal data with other organisations

This section explains how and why we share personal data with other organisations

We do not sell any of your personal data. To be able to provide our services to you and to run our business, we may share personal data with other organisations in the following circumstances:

    • If the law or a public authority says we must share the personal data;
    • If we need to share personal data in order to establish, exercise or defend our legal rights (this includes providing personal data to others for the purposes of preventing fraud and reducing credit risk);
    • To an organisation we sell or transfer (or enter into negotiations to sell or transfer) our business or any of our rights or obligations under any agreement we may have with you to. If the transfer or sale goes head, the organisation receiving your personal data can use your personal data in the same way as us; or
    • Third parties, which provide professional services to us, e.g. advertising partners, marketing agencies, business consultants, web hosting providers, etc.
    • To any other successors in title to our business.

How we protect personal data

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

    • We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).
    • We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy.

How long we retain your data

Personal data is stored as long as you are using the services we offer. You have rights on your data also, these rights are:

    • The right to be informed – this means we must inform you how we are going to use your personal data. We do this through this privacy policy and by informing you how your data will be used each time we collect it.
    • The right of access – you have the right to access your personal data (e.g data that is about you) that we hold. This is called a subject access request. We must respond to your request within one month. To request access to your data, please use the contact details below. It is very helpful if you tell us what of your personal data you are seeking.
    • The right to rectification – if you think the data we hold on you is incorrect, tell us so we can put it right.
    • The right to erase – you have the right to request that we delete your data. We will do so, provided that we do not have a compelling reason for keeping it. To request this, please email us using the contact details below.
    • The right to restrict processing – you can change your communication preferences by logging in to your account or requesting us to delete your account. You can suppress the processing off your personal data such as opting out of receiving marketing communications and newsletters.
    • The right to object us use of it – If you make such an objection, we will stop using your personal data.

Marketing and market research

This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.

We will send you relevant offers and news about our services by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices, at any time through your account.

We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

Cookies and similar technologies

We use cookies and similar technologies, such as tags and pixels (“Cookies”), to personalise and improve your member experience as you use our website and to provide you with relevant online advertising. This section provides more information about cookies, including how we use them and how you can exercise your choices about our use of cookies.

How we use Cookies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our website, and we use them to improve your member experience.

For example, we use Cookies to do the following:

Improve the way our Website works

Cookies allow us to improve the way our website works so that we can personalise your experience and allow you to use many of their useful features.

Improve the performance of our Website

Cookies can help us to understand how our website is being used, for example, by telling us if you get an error messages as you browse. These cookies collect data that is mostly aggregated and anonymous.

Deliver relevant online advertising

We use cookies to help us deliver online advertising that we believe is most relevant to you on our website and other organisations’ websites.

Cookies used for this purpose are often placed on our website by other organisations, but always with our permission. These cookies may collect information about your online behaviour, such as your IP address, the website you arrived from and information about your purchase history. This means that you may see our adverts on our website and on other organisations’ websites. You may also see adverts for other organisations on our website.

To help us to deliver online advertising that is relevant to you, we may also combine data we collect through cookies in the browser of your desktop computer or other devices with other data that we have collected.

Measuring the effectiveness of our marketing communications, including online advertising

Cookies can tell us if you have seen a specific advert, and how long it has been since you have seen it. This information allows us to measure the effectiveness of our online advertising campaigns and control the number of times you are shown an advert. We also use cookies to measure the effectiveness of our marketing communications. For example, we use cookies to determine if you have opened a marketing email that we have sent you.

Your choices when it comes to Cookies

You can use your browser settings to accept or reject new cookies and to delete existing cookies. You can also set your browser to notify you each time new cookies are placed on your computer or other device. You can find more detailed information about how you can manage cookies at the All About Cookies websites. If you choose to disable some or all cookies, you may not be able to make full use of our website.

Your rights

You have the right to see the personal data we hold about you. This is called a Subject Access Request.

If you would like a copy of the personal data we hold about you or have any questions regarding our privacy policy, please email: [email protected]. If you would like a copy of the personal data we hold about you please use subject line ‘Subject Access Request’ when emailing us.

How to contact us

If you have any concerns or questions about how we use your personal data, please contact our Data Protection Officer by email: [email protected]

These terms were most recently updated in January 2024.